FAQS | Scales N Paws Canada

Looking for information about our store and what we do?  You can find the answers to your most common questions here!

Where do you ship from?

We are located in Canada with our office and main warehouse in Ottawa, Ontario as well as warehouses in both the Toronto area and Calgary.  Depending on the product(s) you order, your order may ship complete from one location or a shipment from multiple locations.

How long does it take to process my order?

Usually, we strive to ship in 1-4 business days. Depending on the item we may need a little more time, but we will be sure to let you know!

How to I contact you?

There are a few ways including email or by phone. Our email address for orders and follow-up or questions on products is...info@scalesnpaws.com and our phone number is +1 647-866-0618.

If I need to return an item, what is the process?

We make it easy, because we want you to be totally happy with every purchase!  Simply view our Return & Refund Policy page to find out about our simple return and refund policy

How do I track the status of my order

There are 3 main ways to track your order... Once you place your order you will receive an order confirmation.  Should there be any issues or delays with your order, we will contact you.  Once your order has been boxed for shipment, you will receive the tracking number so you can follow the delivery right to your door!

More questions?  We are just a quick email away... info@scalesnpaws.com